Terms and Conditions

Terms and Conditions of the Ormire.com Online Store dated 2026.01.01

§ 1. General provisions

These Terms and Conditions define the rules for using the Ormire.com online store available at https://ormire.com, including the rules for placing orders, concluding sales agreements, providing electronic services, order fulfilment, payments, delivery, complaints and withdrawal from the agreement.
The Ormire.com online store is operated by Absolutico Spółka z ograniczoną odpowiedzialnością with its registered office in Poland, Bielsko-Biała, ul. Górska 73, entered in the register of entrepreneurs of the National Court Register by the District Court in Bielsko-Biała, 8th Commercial Division of the National Court Register, under KRS number 0000544072, NIP 5472153073, REGON 360802670.
Contact with the Seller is possible by e-mail at: shop@ormire.com and through the contact form available in the Store.
These Terms and Conditions constitute the regulations for the provision of services by electronic means within the meaning of the Act on the provision of services by electronic means.
These Terms and Conditions are addressed to Customers using the Store, including Consumers, Entrepreneurs with consumer rights and Professional Entrepreneurs.
The Ormire.com Store is primarily addressed to business Customers, in particular hotels, guesthouses, apartments, short-term rental facilities, spas, the beauty industry, aesthetic medicine clinics, gastronomy businesses, service spaces, agritourism facilities, manor houses and villas; however, placing an order by a Consumer is possible under the rules specified in these Terms and Conditions.
The provisions of these Terms and Conditions are not intended to exclude or limit the rights of Consumers and Entrepreneurs with consumer rights arising from mandatory provisions of law. In the event of any conflict between these Terms and Conditions and such provisions, generally applicable provisions of law shall apply.
Before placing an order, the Customer should read these Terms and Conditions. Placing an order requires acceptance of these Terms and Conditions.
The Customer is obliged to use the Store in accordance with the law, good practices and with respect for the rights of the Seller and third parties, in particular copyrights, industrial property rights, personal rights and trademark rights.
The names of manufacturers, factory brands, trademarks and trade designations presented in the Store belong to their owners and are used solely for informational, identification purposes or in accordance with the scope of commercial cooperation.

§ 2. Definitions

Seller - Absolutico Spółka z ograniczoną odpowiedzialnością with its registered office in Bielsko-Biała, ul. Górska 73, KRS 0000544072, NIP 5472153073, REGON 360802670, operating the Ormire.com online store.
Store or Online Store - the online store operated by the Seller at https://ormire.com.
Customer - a natural person, legal person or organisational unit with legal capacity, who uses the Store or concludes an agreement with the Seller through the Store.
Consumer - a natural person concluding an agreement with the Seller which is not directly related to their business or professional activity.
Entrepreneur with consumer rights - a natural person concluding an agreement with the Seller directly related to their business activity, if the content of that agreement indicates that it does not have a professional nature for that person, resulting in particular from the subject of the business activity disclosed in CEIDG.
Privileged Customer - a Consumer and an Entrepreneur with consumer rights.
Professional Entrepreneur - a Customer who is neither a Consumer nor an Entrepreneur with consumer rights, concluding an agreement with the Seller in connection with their business, professional or statutory activity.
Product - a movable item available in the Store, in particular textiles, towels, clothing, cosmetics, accessories, equipment, as well as other assortment offered by the Seller.
Standard Product - a Product offered in the Store without individual personalisation performed to the Customer’s order.
Personalised Product - a non-prefabricated Product, prepared, modified, marked or made according to the Customer’s specification or serving to satisfy their individualised needs, in particular a Product with the Customer’s logo, embroidery, DTF print, marking, individual graphic layout, individual configuration or another form of personalisation.
Ormire Clothing - clothing offered in the Store which, if the Customer does not choose their own logo, may be delivered with an Ormire mark or branding, in accordance with the information visible next to the Product.
Marking Service - a service consisting of applying a marking to a Product, in particular a logo, text, graphic, embroidery, DTF print, label, emblem or another element of visual identification.
Customer File - a graphic file, logo, trademark, design, visualisation, text or other material supplied by the Customer for the purpose of performing the Marking Service or personalisation.
Order - a declaration of intent submitted by the Customer using the Order Form, aimed at concluding an agreement with the Seller.
Sales Agreement - a Product sales agreement concluded between the Customer and the Seller through the Store.
Electronic Service - a service provided electronically by the Seller through the Store, in particular Account, Order Form, Newsletter or contact form.
Account - an individual Customer panel in the Store, enabling the use of selected Store functions, in particular access to order history and Customer data.
Order Form - an interactive form available in the Store, enabling the placement of an Order.
Cart - a Store functionality enabling Products or Marking Services to be added before placing an Order.
Business Days - days from Monday to Friday, excluding public holidays in Poland.
Terms and Conditions - these Store terms and conditions.

§ 3. Electronic services

The Seller provides the following Electronic Services through the Store: Account, Order Form, Newsletter, contact form and other functionalities made available in the Store.
Use of Electronic Services is voluntary and free of charge, unless expressly indicated otherwise.
Placing an Order is possible using an Account or without Account registration, provided that the given functionality is available in the Store.
The agreement for the provision of the Electronic Service consisting in maintaining an Account is concluded for an indefinite period. The Customer may resign from the Account at any time by sending an appropriate request to shop@ormire.com.
The Order Form Service is of a one-off nature and ends upon placing an Order or upon the Customer ceasing to use the Order Form.
Use of the Newsletter requires providing an e-mail address and giving separate consent to receive commercial or marketing information. The Customer may resign from the Newsletter at any time.
To use the Store, the following are necessary: a device with Internet access, an up-to-date web browser, an active e-mail account, and cookies and JavaScript enabled to the extent necessary for the proper functioning of the Store.
The Customer is obliged to provide data consistent with the actual state of affairs and not to provide unlawful content.
Complaints regarding Electronic Services may be submitted to the e-mail address shop@ormire.com. The Seller shall review the complaint within 14 days from the date of its receipt.

§ 4. Nature of the offer and information about Products

Information about Products presented in the Store, in particular descriptions, photos, parameters, prices and availability, constitutes an invitation to conclude an agreement within the meaning of the Civil Code, unless the content of the information indicates otherwise.
The Seller makes efforts to ensure that information about Products is up-to-date, reliable and complete.
Product photos are for illustrative purposes. The actual appearance of the Product may differ slightly from that presented in the Store for technical reasons, in particular due to monitor settings, lighting, production batch, material properties, fabric structure, type of marking or natural production differences.
The differences referred to in section 3 do not exclude the rights of the Privileged Customer due to non-conformity of the Product with the agreement, if the Product is not compliant with the agreement within the meaning of applicable provisions.
In the case of Personalised Products, the Customer is obliged to exercise particular care when choosing the Product variant, quantity, size, colour, type of marking and when providing Customer Files.
If it is indicated next to the Product that it requires marking, personalisation or is made to order, the Customer should read the information concerning such Product before placing an Order.
Clothing offered in the Store may be sold as clothing with Ormire branding or as clothing personalised with the Customer’s logo, depending on the selected variant and the information provided next to the Product.

§ 5. Rules for placing orders

The Customer places an Order by adding Products to the Cart, selecting available Product options, completing the Order Form, choosing the delivery and payment method and clicking the button confirming the placement of the Order with an obligation to pay.
Before placing an Order, the Customer has the option to check and correct the data and the contents of the Cart.
In the Order Form, the Customer provides the data necessary to fulfil the Order, in particular name and surname or company name, delivery address, contact details, e-mail address, telephone number, and in the case of a purchase as a company also NIP and invoice details.
The Customer may place an Order as a Consumer or as a company, in accordance with the options available in the Store.
If the Customer chooses to purchase as a company, they provide company data, in particular the company name and NIP. Providing company data does not always mean losing the rights of an Entrepreneur with consumer rights, if the conditions resulting from legal provisions are met.
Placing an Order constitutes an offer to conclude an agreement addressed by the Customer to the Seller.
After placing an Order, the Seller sends the Customer confirmation of receipt of the Order to the e-mail address provided in the Order Form.
The agreement is concluded when the Seller sends the Customer an e-mail confirming acceptance of the Order for fulfilment, unless another method of concluding the agreement is indicated for a given Product or in correspondence with the Seller.
In the case of Personalised Products, Products made to order or Orders requiring individual verification, the Seller may contact the Customer to confirm fulfilment details, files, marking technology, deadlines or costs.
If fulfilment of the Order is not possible, in particular due to lack of Product availability, an error in the data, inability to perform marking, defective Customer Files or lack of payment, the Seller informs the Customer thereof and proposes a possible solution, in particular changing the Product, later fulfilment, correction of the Order or refund of payment.
The Seller may refuse to fulfil an Order if its fulfilment would violate legal provisions, third-party rights, good practices, intellectual property rights, principles of social coexistence or technical feasibility.

§ 6. Personalised Products and Marking Service

Standard Products and Personalised Products may be offered in the Store.
A Product becomes a Personalised Product in particular when the Customer chooses their own logo, own text, individual mark, embroidery, DTF print, individual graphic, individual placement of the mark or another modification of the Product according to their specification.
In the case of clothing, if the Customer does not choose their own logo or other personalisation, the Product may be delivered with an Ormire mark, in accordance with the information visible next to the Product.
If the Customer chooses their own logo or other marking, they are obliged to add the appropriate Marking Service to the Cart and select the quantity of markings corresponding to the quantity of Products to be marked.
If the quantity of Marking Services does not correspond to the quantity of Products intended for marking, the Seller may suspend fulfilment of the Order and contact the Customer in order to correct the Order, make an additional payment, change the scope of marking or confirm which Products are to be marked.
By providing Customer Files, the Customer declares that they have the rights to use them to the extent necessary to fulfil the Order, including rights to trademarks, logos, graphics, texts or other legally protected elements.
The Customer is responsible for the content, quality, correctness and legality of Customer Files and for third-party claims related to their use by the Seller for the purpose of fulfilling the Order.
The Seller may refuse to perform marking if the Customer Files are of low quality, are not technically suitable for execution, violate the law, good practices, third-party rights, contain offensive, discriminatory, unlawful content or content inconsistent with the character of the Ormire brand.
Preparation of marking may require adapting the Customer File to the production technology, in particular converting a logo into a stitch layout, simplifying details, selecting threads, preparing an embroidery programme, preparing DTF film or other technical processing.
Differences resulting from marking technology, in particular minor differences in colour, line thickness, texture, position, scale, thread structure or print, do not constitute a defect, provided that they fall within normal technological tolerances and the Product remains compliant with the agreement.
If a visualisation or marking design is prepared for a given Order, it is of an auxiliary nature, unless the Seller expressly indicates that it requires the Customer’s approval before production begins.
If the Customer approves the design, visualisation, marking layout or specification, the Seller fulfils the Order in accordance with the approved arrangements.
After fulfilment of a Personalised Product has begun, in particular after marking has begun, after preparation of an individual embroidery programme, production of print or other work according to the Customer’s specification has begun, changing or cancelling the Order may be impossible or may involve the obligation to cover costs already incurred by the Seller.
The provisions of this paragraph do not limit the rights of the Privileged Customer in the event of non-conformity of the Personalised Product with the agreement.

§ 7. Prices and payments

Product prices stated in the Store are gross prices and include VAT, unless expressly indicated otherwise next to a given price.
Prices do not include delivery costs, which are indicated to the Customer before placing the Order.
In the case of additional services, in particular the Marking Service, preparation of an embroidery programme, personalisation or individual configuration, the price of such service is indicated in the Store, in the “For Business” category or in an individual quotation.
The Seller is obliged to obtain the express consent of the Privileged Customer for any additional payment exceeding the agreed remuneration for the main services covered by the Order.
Available payment methods are presented in the Store during the Order placement process.
The Seller may make available in particular electronic payments, card payment, bank transfer, BLIK, online payments through a payment operator or other forms of payment available in the Store.
The online payment operator is the entity indicated in the Store when selecting payment.
The payment deadline is 7 days from the date of placing the Order, unless otherwise indicated for a given payment method, in the Store, in the Order or in individual arrangements.
In the event of lack of payment within the deadline, the Seller may cancel the Order after previously informing the Customer or without an additional request, if the Customer was previously informed of the payment deadline and the consequences of failure to meet it.
A sales document is issued for each Order in accordance with applicable regulations, in particular a fiscal receipt or VAT invoice.
If the Customer wishes to receive a VAT invoice for a company, they should provide correct data necessary for its issuance, in particular NIP, before the sales document is issued.

§ 8. Delivery and receipt of Products

Delivery of Products is carried out to the address indicated by the Customer in the Order.
Delivery is available within the territory of Poland and to selected European Union countries. Delivery to other countries may require individual arrangements.
Available delivery methods and delivery costs are presented to the Customer before placing the Order.
Delivery costs are borne by the Customer, unless the Seller expressly indicates otherwise.
The Order fulfilment time depends on the type of Product, availability, payment method, place of delivery and whether the Product requires personalisation.
The fulfilment time for Standard Products is counted from the date of conclusion of the agreement or from the date on which payment is credited, if payment in advance was selected.
The fulfilment time for Personalised Products is counted from the date of conclusion of the agreement, crediting of the required payment and receipt by the Seller of complete and correct data, files or approvals necessary to perform the personalisation, depending on which event occurs later.
If delivery is delayed, the Seller shall inform the Customer of the expected new fulfilment date.
The Customer should check the condition of the shipment upon receipt. In the event of damage to the shipment, it is recommended to prepare a damage report with the carrier and immediately inform the Seller.
Failure to check the shipment upon receipt or lack of a damage report does not limit the rights of the Privileged Customer arising from legal provisions, but may make it more difficult to pursue claims against the carrier.

§ 9. Right of withdrawal from the agreement by the Privileged Customer

A Privileged Customer who has concluded a distance agreement may withdraw from it without giving any reason within 14 days, subject to the exceptions provided for in legal provisions and these Terms and Conditions.
The deadline for withdrawal from the Sales Agreement for a Standard Product is 14 days from the day on which the Privileged Customer or a third party indicated by them other than the carrier takes possession of the Product.
In the case of an Order covering multiple Products delivered separately, in batches or in parts, the withdrawal period is counted from the day of taking possession of the last Product, last batch or last part.
The Privileged Customer may submit a declaration of withdrawal from the agreement in any unequivocal form, in particular by sending an e-mail to shop@ormire.com or in writing to the Seller’s address.
The Privileged Customer may use the withdrawal form, however use of the form is not mandatory.
To meet the deadline, it is sufficient to send the declaration of withdrawal before its expiry.
In the event of withdrawal from the agreement, the agreement is considered not concluded.
The Privileged Customer is obliged to return the Product to the Seller without delay, no later than within 14 days from the date of withdrawal from the agreement, unless the Seller has offered to collect the Product themselves.
The direct cost of returning the Product is borne by the Privileged Customer, unless the Seller has expressly agreed to bear this cost or has failed to inform the Customer of the obligation to bear it.
The Seller shall return to the Privileged Customer all payments received from them, including the cost of the cheapest ordinary delivery method offered by the Seller, no later than within 14 days from the date of receipt of the declaration of withdrawal from the agreement.
The Seller may withhold the refund of payments until receipt of the Product back or until the Privileged Customer provides proof of its return shipment, whichever occurs first.
The refund shall be made using the same payment method as used by the Privileged Customer, unless the Customer expressly agrees to another refund method which does not involve any costs for them.
The Privileged Customer may inspect the Standard Product to the extent necessary to determine its nature, characteristics and functioning. The Customer is liable for any diminished value of the Product resulting from use beyond what is necessary for that purpose.
The absence of original packaging, tags or proof of purchase does not in itself exclude the right of withdrawal from the agreement, if identification of the Order and Product is possible, subject to exceptions arising from legal provisions, in particular those concerning Products delivered in sealed packaging which, after opening, cannot be returned due to health protection or hygiene reasons.

§ 10. Exceptions to the right of withdrawal from the agreement

The right of withdrawal from the agreement does not apply to the Privileged Customer in cases provided for by legal provisions.
In particular, the right of withdrawal from the agreement does not apply to an agreement whose subject is a non-prefabricated Product, manufactured according to the specification of the Privileged Customer or serving to satisfy their individualised needs.
The Product referred to in section 2 may include in particular Personalised Products, Products marked with the Customer’s logo, Products with embroidery, DTF print, individual text, individual marking, individually selected configuration or other personalisation performed on the basis of the Customer’s choice or specification.
The right of withdrawal from the agreement also does not apply to Products delivered in sealed packaging which, after opening, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
The provision of section 4 may apply in particular to selected cosmetics, hygiene products or other Products, if they meet the statutory conditions and were delivered in sealed packaging.
If an Order includes both Standard Products and Personalised Products, the right of withdrawal may apply only to Standard Products, provided that no other statutory exception applies.
Exclusion of the right of withdrawal from the agreement does not limit the rights of the Privileged Customer in the event of non-conformity of the Product with the agreement.
Before placing an Order, the Seller should inform the Customer in the Store, in the Product description, in the Cart, in the Order Form or in another clear manner that a given Product is personalised or that the right of withdrawal from the agreement may be excluded in accordance with legal provisions.

§ 11. Product complaints — Privileged Customer

The Seller is liable towards the Privileged Customer for the conformity of the Product with the agreement under the rules set out in the Act on consumer rights.
The Product is compliant with the agreement if, in particular, its description, type, quantity, quality, completeness, functionality, suitability for a particular purpose of which the Privileged Customer informed the Seller at the latest at the time of concluding the agreement and which the Seller accepted, as well as other characteristics resulting from the agreement, comply with the agreement.
In the event of non-conformity of the Product with the agreement, the Privileged Customer may request repair or replacement of the Product.
The Seller may replace the Product when the Customer requests repair, or repair the Product when the Customer requests replacement, if bringing the Product into conformity with the agreement in the manner chosen by the Customer is impossible or would require excessive costs for the Seller.
If repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Product into conformity with the agreement.
The Privileged Customer may submit a declaration of price reduction or withdrawal from the agreement in cases provided for by the Act, in particular where the Seller has refused to bring the Product into conformity with the agreement, has not brought the Product into conformity with the agreement, the non-conformity still exists despite an attempt to bring the Product into conformity with the agreement, the non-conformity is significant enough to justify price reduction or withdrawal without first requesting repair or replacement, or it follows from the Seller’s declaration or the circumstances that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without excessive inconvenience to the Customer.
The Privileged Customer may not withdraw from the agreement if the non-conformity of the Product with the agreement is insignificant.
A complaint may be submitted by e-mail to shop@ormire.com or in writing to the Seller’s address.
In the complaint, it is recommended to provide data enabling identification of the Order, a description of the non-conformity, the date it was identified, the Customer’s request and contact details. Providing such data is not a condition for effectively submitting a complaint, but facilitates its review.
The Seller shall review the complaint of the Privileged Customer within 14 days from the date of its receipt.
If the Seller does not respond to the complaint of the Privileged Customer within 14 days, the complaint is deemed accepted.
The Privileged Customer makes the Product subject to repair or replacement available to the Seller. The Seller collects the Product from the Customer at their own cost or indicates the method of sending it back at the Seller’s cost.
The provisions concerning complaints regarding Personalised Products apply accordingly. The mere fact that a Product is personalised does not exclude the Seller’s liability for its conformity with the agreement.

§ 12. Complaints and liability towards Professional Entrepreneurs

This paragraph applies exclusively to Professional Entrepreneurs and does not apply to Privileged Customers.
In relations with Professional Entrepreneurs, the Seller’s liability under statutory warranty for defects may be excluded to the broadest extent permitted by legal provisions, unless mandatory provisions provide otherwise or the Parties agree otherwise in documentary form.
The Professional Entrepreneur is obliged to inspect the Product and shipment at the time and in the manner customary for Products and shipments of that type.
In the event of damage to the shipment, the Professional Entrepreneur should take all actions necessary to determine the carrier’s liability, in particular prepare a damage report.
Upon release of the Product to the carrier, the benefits and burdens related to the Product and the risk of accidental loss of or damage to the Product pass to the Professional Entrepreneur, unless mandatory provisions provide otherwise.
The Seller’s liability towards the Professional Entrepreneur, regardless of its legal basis, is limited to the amount paid by the Professional Entrepreneur for the given Order to which the claim relates.
The Seller shall not be liable towards the Professional Entrepreneur for lost profits, indirect damages, business interruptions, loss of revenue, loss of data, loss of reputation or damages resulting from business decisions of the Professional Entrepreneur, unless mandatory provisions provide otherwise.
In the case of Personalised Products, the Professional Entrepreneur is responsible for the correctness of the data, files, logos, designs, colours, sizes, quantities and specifications provided to the Seller.
Complaints of Professional Entrepreneurs may be submitted to the e-mail address shop@ormire.com. The Seller shall review the complaint within 14 days, unless the nature of the matter requires more time, of which the Seller shall inform the Customer.

§ 13. Warranty

Products may be covered by a warranty granted by the manufacturer, distributor, importer or another guarantor, if such warranty has been granted.
Information about the warranty, if granted, may result from the warranty document, Product description or documentation attached to the Product.
The Seller does not grant a warranty for Products, unless expressly indicated otherwise.
The warranty does not exclude, limit or suspend the rights of the Privileged Customer arising from non-conformity of the Product with the agreement.

§ 14. Personal data

The controller of Customers’ personal data is the Seller, i.e. Absolutico Spółka z ograniczoną odpowiedzialnością with its registered office in Bielsko-Biała, ul. Górska 73, KRS 0000544072, NIP 5472153073, REGON 360802670.
Customers’ personal data are processed in accordance with the GDPR, the Act on personal data protection and other applicable provisions of law.
The Customer’s personal data are processed in particular:
1. a. for the purpose of concluding and performing the sales agreement or providing Electronic Services - on the basis of Article 6(1)(b) GDPR;
2. b. for the purpose of fulfilling legal obligations incumbent on the Seller, in particular tax and accounting obligations - on the basis of Article 6(1)(c) GDPR;
3. c. for the purpose of establishing, pursuing or defending claims, handling complaints, ensuring the security of the Store and, where applicable, direct marketing of the Seller’s own products or services - on the basis of Article 6(1)(f) GDPR;
4. d. for marketing purposes requiring consent, in particular sending the Newsletter or commercial information by electronic means, if the Customer has given appropriate consent - on the basis of Article 6(1)(a) GDPR or the applicable provisions concerning electronic communication.
Providing data necessary to place an Order is voluntary, but necessary to conclude and perform the agreement.
The Customer has the rights arising from the GDPR, in particular the right of access to data, rectification of data, erasure of data, restriction of processing, data portability, objection and withdrawal of consent if processing is based on consent.
Detailed information concerning the processing of personal data, cookies and analytical and marketing tools is included in the Privacy Policy available in the Store.

§ 15. Reviews, promotions and promotional prices

If the Seller publishes Product reviews in the Store, the Seller should inform whether and how it verifies that the reviews come from persons who used or purchased the Product.
If the Seller announces a price reduction for a Product, next to the information about the reduced price the Seller also provides the lowest price of that Product from the period of 30 days before the reduction was introduced, in accordance with applicable provisions.
Detailed rules of promotions, discounts, promotional codes or loyalty programmes may be set out in separate regulations or communications available in the Store.
Promotions are not combined with each other unless the regulations of a given promotion or the information in the Store provide otherwise.

§ 16. Intellectual property and Customer materials

All content available in the Store, in particular the Ormire name, logo, texts, graphics, photos, page layout, marketing materials and Product descriptions, is protected by law, unless indicated otherwise.
Use of the Store does not mean that the Customer acquires any intellectual property rights to the Store content.
The Customer may not copy, distribute, modify, commercially use or publish the Store content without the Seller’s consent, unless legal provisions provide otherwise.
The Customer providing Customer Files grants the Seller a non-exclusive, free-of-charge licence to use such materials to the extent necessary to fulfil the Order, in particular to prepare the design, embroidery programme, print, visualisation, marking, production and archiving of the Order documentation.
The Customer declares that the Seller’s use of Customer Files for the purpose of fulfilling the Order does not infringe third-party rights.
In the event of claims being made by third parties in connection with Customer Files, the Customer undertakes to cooperate with the Seller to clarify the matter. In the case of a Professional Entrepreneur, the Customer is liable for damage suffered by the Seller on this account to the broadest extent permitted by law.

§ 17. Termination of agreements for the provision of Electronic Services

The Customer may at any time terminate an agreement for the provision of an Electronic Service of a continuous nature, in particular an agreement for maintaining an Account or Newsletter.
Resignation from the Account may be made by sending an e-mail to shop@ormire.com.
Resignation from the Newsletter may be made in particular by clicking the unsubscribe link included in the e-mail message or by contacting the Seller.
The Seller may terminate an agreement for the provision of an Electronic Service for an important reason, in particular if the Customer violates the Terms and Conditions, legal provisions, third-party rights, provides unlawful content or uses the Store in a manner disrupting its operation.
In the case of a Privileged Customer, termination by the Seller takes place with a 14-day notice period, unless further provision of the Electronic Service is impossible or would violate the law.

§ 18. Out-of-court dispute resolution methods

A Customer who is a Consumer may use out-of-court methods for handling complaints and pursuing claims.
The Consumer may in particular seek assistance from a municipal or district consumer ombudsman, consumer organisations, the Voivodeship Inspector of Trade Inspection or a permanent arbitration court operating at the Trade Inspection.
Information on out-of-court methods for resolving consumer disputes is available in particular on the websites of the Office of Competition and Consumer Protection.
Use of out-of-court dispute resolution methods is voluntary, unless mandatory provisions provide otherwise.

§ 19. Amendments to the Terms and Conditions

The Seller may amend the Terms and Conditions for important reasons, in particular in the event of changes in legal provisions, changes in Store functionality, changes in payment or delivery methods, changes in the Seller’s data, changes in the offer, changes in the rules for providing Electronic Services or the need to clarify provisions of the Terms and Conditions.
An amendment to the Terms and Conditions does not affect Orders placed before the amendments enter into force, unless mandatory provisions provide otherwise or the amendment is beneficial to the Customer and the Customer consents to it.
Customers holding an Account shall be informed of amendments to the Terms and Conditions in a manner enabling them to familiarise themselves with the content of the amendments.
A Customer who does not accept amendments to the Terms and Conditions concerning Electronic Services of a continuous nature may resign from those services.

§ 20. Final provisions

In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law shall apply, with the reservation that the choice of Polish law does not deprive the Consumer of the protection granted to them by the mandatory provisions of the country of their habitual residence, if such protection results from the applicable provisions of private international law.
Disputes between the Seller and a Privileged Customer shall be resolved by the competent common courts in accordance with applicable provisions.
Disputes between the Seller and a Professional Entrepreneur shall be resolved by the court having jurisdiction over the Seller’s registered office, unless mandatory provisions provide otherwise.
The Terms and Conditions are available free of charge in the Store in a manner enabling them to be obtained, recorded, reproduced and printed.
The Terms and Conditions enter into force on the date of publication in the Store.

Appendix No. 1 — Template withdrawal form

Addressee: Absolutico Sp. z o.o., ul. Górska 73, 43-300 Bielsko-Biała, Poland e-mail: shop@ormire.com

I/We hereby inform you of my/our withdrawal from the sales agreement for the following Products:

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Order number:

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Date of conclusion of the agreement / receipt of the Product:

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Name and surname of the Consumer / Privileged Customer:

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Address:

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Bank account number for refund of payment, if the refund is to be made by bank transfer or if it is not possible to refund using the original payment method:

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Date and signature, if the form is sent in paper form:

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Use of the form is voluntary. The declaration of withdrawal may also be submitted in another unequivocal form.

Appendix No. 2 — Practical information about personalised products

Products marked with the Customer’s logo, embroidery, DTF print, individual text, graphics or other personalisation are made according to the Customer’s specification or serve to satisfy their individualised needs.

In the case of such Products, the statutory right of withdrawal from the agreement may not apply if the conditions provided for in the Act on consumer rights are met.

Exclusion of the right of withdrawal does not mean exclusion of the right to submit a complaint if the Product is not compliant with the agreement.

Before placing an Order, the Customer should carefully check the selected Product, quantity, size, colour, type of marking, graphic files, personalisation content and all data necessary to fulfil the Order.

If the Customer chooses their own logo, they should add the appropriate Marking Service to the Cart in a quantity corresponding to the number of Products intended for marking.